I'd been having troubles with my new TV. So, I went to the manufacturer's website, found a support email address, and sent an email describing my problem – basically, I was getting 2 seconds of blue screen when switching from an HD channel to non-HD. About 20 minutes later, I recieved an email:

Hi Fred,

Please force your HD and SD channels to the same output resolution.
Thank you for contacting Syntax Technical Support.

Sincerely,
Joe P

Now that's great customer support. I got a personalized email with specifc instructions on how to fix my problem in 20 minutes.


Written by

Fred Simmons

As a Partner and the Director of User Experience at Gulo, Fred enjoys making website interactions more natural and improving UX design. Outside of work, Fred enjoys golf, BBQ, craft beer, movies where the bad guy wins, comma-separated lists, and talking about himself in the third person.