Do you design your communications or do they just kind of happen? If they just kind of happen, you might want to check out the Seven C's of communication design: Context, Content, Components, Cuts, Composition, Contrast, and Consistency. 

2. Content
Based on your goal, define a single question
that your communication is designed to answer. This is the best
possible measure of communication effectiveness. What do you want your
audience to walk away with and remember? Once you have defined your
prime question, set out to answer it. What information is required? Do
you have the answer already, or do you need to search it out?

And here's one more – Clarity. Don't complicate simple ideas with meaningless marketingese. People tend to scan websites for content – if a paragraph does't read fast, it will get skipped. Be clear, be sincere, and be real – you'll be better off.

Written by

Fred Simmons

As a Managing Partner and the Director of User Experience at Gulo, Fred enjoys making website interactions more natural and improving UX design. Outside of work, Fred enjoys golf, BBQ, craft beer, movies where the bad guy wins, comma-separated lists, and talking about himself in the third person.