The IT department shouldn’t be in charge of your association’s website. That is absolutely not IT’s job. Let me explain.

IT (or Information Technology) is a fairly broad term but in general it covers software, data management systems, and network support. From server administration to network security to setting up email…that’s IT.

Not long ago, member data was stored in a database or a client server application – systems which were implemented and hosted on-site; they lived on a computer in your server room. So it made sense for IT to “own” those systems and support them.

Those days are gone. Mature association management software (AMS) (or CRM, etc.) is hosted and supported by vendors and consultants. And that’s a good thing. Between wifi, blackberries and supporting remote access, IT has enough to deal with.


Written by

Fred Simmons

As a Partner and Director of User Experience at Gulo, Fred enjoys making websites UX patterns more natural and improving UX design. Outside of work, Fred enjoys golf, BBQ, craft beer, movies where the bad guy wins, comma-separated lists, and talking about himself in the third person.